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Nearly half of general practices are failing to investigate complaints properly

BMJ 2016; 352 doi: http://dx.doi.org/10.1136/bmj.i1622 (Published 21 March 2016) Cite this as: BMJ 2016;352:i1622
  1. Anne Gulland
  1. London

Nearly 50% of general practices are failing to deal with complaints properly, a joint report by NHS England, the parliamentary and health service ombudsman, Healthwatch England, and the Care Quality Commission has found.1

A review of 137 complaints received by general practices from November 2014 to November 2015 found that more than half of the cases were dealt with in a way that was considered good (46%) or outstanding (9%). However, more …

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