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Older people are afraid to complain, says ombudsman

BMJ 2015; 351 doi: http://dx.doi.org/10.1136/bmj.h7012 (Published 31 December 2015) Cite this as: BMJ 2015;351:h7012
  1. Adrian O’Dowd
  1. 1London

Many people in England aged over 65 are either too scared to complain about their care, because of negative consequences, or don’t know how to raise concerns, claims the parliamentary and health service ombudsman.

Julie Mellor, who makes final decisions on complaints that have not been resolved by the NHS in England, published a report on 30 December in which she highlighted …

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