NHS phone triage system sends too many to emergency departments, study findsBMJ 2015; 351 doi: https://doi.org/10.1136/bmj.h6486 (Published 30 November 2015) Cite this as: BMJ 2015;351:h6486
- Gareth Iacobucci
- 1The BMJ
Almost three quarters of patients sent to hospital emergency departments by an NHS 111 telephone triage centre went unnecessarily, a new study has found.
Researchers at the University of Cambridge analysed 1474 cases where GPs reviewed decisions taken by non-medical NHS 111 call handlers to send patients to emergency departments from a call centre in Cambridgeshire. The study, published in BMJ Open,1 found that the GPs advised attendance at an emergency department in only 400 (27%) of these cases.
The GPs advised that in …