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Online feedback from patients is succeeding in improving services, says report

BMJ 2015; 351 doi: https://doi.org/10.1136/bmj.h6275 (Published 20 November 2015) Cite this as: BMJ 2015;351:h6275
  1. Jacqui Wise
  1. 1London

The voices of patients and carers have become increasingly heard by NHS services over the past decade, says a report by the organisation Patient Opinion produced to celebrate the 10th anniversary of its feedback website.

The independent website allows patients, other users of health or social care services, and carers to share their experiences. When a story is published an alert is sent to relevant staff in the relevant organisation, including care providers, commissioning and health boards, regulators, patients’ organisations, and other local or national bodies. Staff can then respond to the story, and …

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