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More complaints should be resolved locally, says health ombudsman

BMJ 2015; 351 doi: https://doi.org/10.1136/bmj.h5636 (Published 22 October 2015) Cite this as: BMJ 2015;351:h5636
  1. Jacqui Wise
  1. 1London

The parliamentary and health service ombudsman, Julie Mellor, has said that she sees too many complaints that could have been resolved locally, resulting in people being left waiting for answers and delays in improving services.

The ombudsman’s office investigates complaints about government departments, other public organisations, and the NHS in England. It investigates around 4000 complaints a year and upholds around 37%.

The ombudsman’s new report1 is a snapshot of 192 complaints, including 116 about the NHS in England, that were investigated …

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