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NHS received almost 4000 written complaints every week last year

BMJ 2015; 351 doi: http://dx.doi.org/10.1136/bmj.h4639 (Published 27 August 2015) Cite this as: BMJ 2015;351:h4639
  1. Adrian O’Dowd
  1. 1London

Complaints to the NHS in England seem to be rising and reached almost 4000 every week of last year (2014-15), new data from the Health and Social Care Information Centre have shown.1

The annual report is a count of written complaints made by or on behalf of patients and received from 1 April 2014 to 31 March 2015. The centre’s statistics showed that 205 289 written complaints were made to the NHS in 2014-15 overall, the equivalent of more than 3900 complaints a week …

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