Patients wait too long in ambulances before transfer to emergency department, study findsBMJ 2014; 349 doi: https://doi.org/10.1136/bmj.g7472 (Published 04 December 2014) Cite this as: BMJ 2014;349:g7472
- Zosia Kmietowicz
- 1The BMJ
Some patients spend too long with ambulance crews before being handed over to emergency department staff, and others experience delays in being seen by a doctor or nurse in the department, a survey of nearly 40 000 users has found.
The 2014 survey of emergency departments in England1 found some improvements in how patients rated their experiences. For example, 77% said that staff “definitely” listened to them, up from 75% in 2012; 75% “definitely” had confidence and trust in doctors and nurses, up from 73%; and 44% said that staff fully informed them about danger signals to watch …