NHS must win over patients and staff to achieve a paperless future, conference hears

BMJ 2014; 349 doi: (Published 15 September 2014) Cite this as: BMJ 2014;349:g5650
  1. Matthew Limb
  1. 1London

The NHS is a long way from meeting its ambition to become paperless and is still seen by many to be stuck in a pre-digital age, a top NHS official has said.

Paul Rice, NHS England’s head of technology strategy, said that more had to be done to win the “hearts and minds” of patients and staff in terms of technology; otherwise, reforms such as personal care budgets and seven day working could falter. “We have to be better at telling the story about why it’s vital, and why it will transform care and make it efficient, optimal, and sustainable,” he said. Rice spoke on 11 September at the International Digital Health and Care Congress, held in London over three days by the King’s Fund.

Chris Ham, King’s Fund chief executive, asked Rice, …

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