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NHS 111 is blamed for large increase in complaints against ambulance trusts

BMJ 2014; 349 doi: https://doi.org/10.1136/bmj.g5393 (Published 01 September 2014) Cite this as: BMJ 2014;349:g5393
  1. Gareth Iacobucci
  1. 1The BMJ

NHS 111 services contributed to a sharp rise in complaints against NHS ambulance services last year, the Health and Social Care Information Centre (HSCIC) has said.

Annual figures published by the centre1 showed that written complaints against ambulance services in 2013-14 increased by 29.8% to 6873, up from 5332 in 2012-13. Over the same period, specific complaints about transport—including ambulances—increased by 43.4% from 2744 to 3935.

In its report of the findings HSCIC said that the increase in complaints against ambulance services might be partly due …

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