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Friends and family test “unfit” for comparing NHS services, finds research

BMJ 2014; 348 doi: https://doi.org/10.1136/bmj.g4355 (Published 02 July 2014) Cite this as: BMJ 2014;348:g4355
  1. Zosia Kmietowicz
  1. 1The BMJ

The friends and family test has been branded “unreliable” and “not fit for purpose” because the information it collects cannot be used to compare services across the NHS in England, a new study concludes.1

The research, conducted by the Picker Institute Europe, did find, however, that the test, in which patients are asked whether they would recommend a service to family and friends, can be used to drive improvements in services. The institute is a not for profit organisation that measures patients’ experiences.

The friends and family test was introduced by the UK prime minister, David Cameron, in 2012 and was rolled …

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