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Technology must not replace human contact in drive for self care, conference hears

BMJ 2014; 348 doi: https://doi.org/10.1136/bmj.g4278 (Published 26 June 2014) Cite this as: BMJ 2014;348:g4278
  1. Matthew Limb
  1. 1London

Technology assisted “self care” will struggle to take off if regular health services and human contact are lost, a conference has heard.

Nick Goodwin, co-founder and chief executive of the International Foundation for Integrated Care, said that many people, including GPs, were not yet ready to accept greater use of technology even though it was already an “absolutely essential component” in high quality health and care systems. He said, “What a lot of systems are doing is beginning to shift the onus of responsibility for care onto individuals and families, but they’re doing it in a way that is there for cost containment.

“We’re in a dangerous place. If any individual in receipt of this care gets a whiff of the fact that this feels as though you’re substituting their normal care with technology, it feels like you’re removing their benefits and support.”

Goodwin was speaking at a conference, “Self care in the digital age,” held in London on 24 June at …

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