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US investigation confirms Veterans Affairs staff kept multiple waiting lists

BMJ 2014; 348 doi: https://doi.org/10.1136/bmj.g3649 (Published 30 May 2014) Cite this as: BMJ 2014;348:g3649
  1. Michael McCarthy
  1. 1Seattle

An investigation has confirmed allegations that staff at the US Veterans Health Administration facilities in Phoenix, Arizona, used unapproved scheduling practices that made it appear that patients were being seen far sooner than they actually were.

In a scathing interim report released on 28 May Richard J Griffin, acting inspector general of the US Department of Veterans Affairs (VA), wrote that, although the staff of the VA’s Phoenix Health Care System were reporting to the VA that veterans were waiting on average 24 days for their first primary care appointment, a review by the VA investigators showed that they were actually waiting an average of 115 days. …

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