Views & Reviews No Holds Barred

One problem

BMJ 2014; 348 doi: (Published 02 June 2014) Cite this as: BMJ 2014;348:g3584
  1. Margaret McCartney, general practitioner, Glasgow
  1. margaret{at}

One appointment, one problem? Several general practices and walk-in centres offer appointments to patients with the premise that the 10 minutes offered is for only one “problem.” Unsurprisingly, a local councillor has declared that he was “gobsmacked” with this practice in his constituency.1 Health minister Norman Lamb recently told the media that he was frustrated after being told that time had run out after discussing two of the four problems he wanted to raise,2 and Jeremy Taylor, chair of National Voices, a coalition of health and social care charities, has told Twitter that one appointment, one problem is “utterly hog-whimperingly criminally stupid and unprofessional” and that it is also “deeply …

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