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Waiting list scandal prompts calls for shake-up at US Veterans Affairs

BMJ 2014; 348 doi: https://doi.org/10.1136/bmj.g3454 (Published 22 May 2014) Cite this as: BMJ 2014;348:g3454
  1. Michael McCarthy
  1. 1Seattle

Allegations that staff at the US Department of Veterans Affairs (VA) falsified waiting lists to hide how long veterans had to wait for care has led to the resignation of the department’s under secretary for health, Robert A Petzel, and to calls for the agency’s secretary to step down.

The uproar was sparked by reports that Phoenix VA Health Care System in Arizona had kept two sets of records: one showing that the facility was getting appointments for veterans in a timely manner, within 14 to 30 days, and …

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