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Public satisfaction with hospital emergency departments drops in Britain

BMJ 2014; 348 doi: https://doi.org/10.1136/bmj.g3157 (Published 07 May 2014) Cite this as: BMJ 2014;348:g3157
  1. Jacqui Wise
  1. 1London

Public satisfaction with hospital emergency departments is at its lowest level since 2008, the latest British Social Attitudes survey has shown.1 However, satisfaction with how the NHS is run was unchanged at 60%. Before 2004 the public’s overall satisfaction with the NHS fluctuated between 34% and 46%, and it then rose steadily to an all time high of 70% in 2010, reflecting higher NHS funding and shorter waiting times. But in 2011 satisfaction dropped sharply to …

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