Letters Using data on patient experience

Patient feedback as a way to improve quality of care

BMJ 2014; 348 doi: https://doi.org/10.1136/bmj.g2953 (Published 29 April 2014) Cite this as: BMJ 2014;348:g2953
  1. Rachel J Reeves, principal research fellow1,
  2. Elizabeth West, professor of applied social research1
  1. 1School of Health and Social Care, University of Greenwich, London SE9 2UG, UK
  1. r.reeves{at}greenwich.ac.uk

We agree with Coulter and colleagues that patient experience data should be used more effectively, but introducing another NHS data collating/analysing body could be counterproductive if the implicit assumption is that all data are (more or less) equally valid.1 Poorly collected data detract from scientifically valid data. The recent proliferation of “rapid” patient feedback focuses attention on quick fixes at the expense of tackling …

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