Letters Using data on patient experience

Treating patient experience and clinical outcomes equally

BMJ 2014; 348 doi: https://doi.org/10.1136/bmj.g2714 (Published 14 April 2014) Cite this as: BMJ 2014;348:g2714
  1. Jagtar Dhanda, head of inclusion1
  1. 1Macmillan Cancer Support, London SE1 7UQ, UK
  1. jdhanda{at}macmillan.org.uk

Although more needs to be done, Coulter and colleagues are wrong to say that there is “little evidence” that collecting information on patient experience has led to any worthwhile improvements in the quality of healthcare in the UK.1

Firstly, at a national level, around half of the …

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