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Morecambe Bay trust is criticised for lack of openness about complaints

BMJ 2014; 348 doi: https://doi.org/10.1136/bmj.g1860 (Published 28 February 2014) Cite this as: BMJ 2014;348:g1860
  1. Clare Dyer
  1. 1BMJ

Lack of openness and honesty by Morecambe Bay Hospitals NHS Foundation Trust caused “unnecessary pain and further distress” to a family that had already suffered from the tragic and avoidable death of their baby, England’s parliamentary and health service ombudsman has concluded.1

Julie Mellor found the trust guilty of maladministration in its investigation into the death of Joshua Titcombe from pneumococcal septicaemia nine days after his birth at Furness General Hospital in October 2008.

In an echo of recommendations from Robert Francis QC’s inquiry into systemic failings at Mid Staffordshire NHS Foundation Trust, Mellor demanded cultural change “from the ward to the board” to bring openness and transparency into the handling of complaints by hospitals and the wider healthcare …

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