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Learn from business and test drive new ideas to improve A&E efficiency, says report

BMJ 2014; 348 doi: https://doi.org/10.1136/bmj.g161 (Published 10 January 2014) Cite this as: BMJ 2014;348:g161
  1. Nigel Hawkes
  1. 1London

The NHS could manage pressures in accident and emergency departments better if it made use of simulation and modelling tools already well established in business, according to a new report.1

Intuition and experience, the mental tools generally used by clinicians and managers designing services, have limitations when the interactions are as complex as they are in healthcare, said Terry Young of Brunel University at the launch of the report in London.

He is the cofounder of the Cumberland Initiative, a network of academics, clinicians, modellers, and industry specialists set up to promote the wider use of modelling. “Nobody would design a smartphone or an airport without modelling capacity,” he said, contrasting that with the informal methods used by …

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