Letters Tell us how it was for you

Whose role is it to collect patients’ stories?

BMJ 2013; 347 doi: https://doi.org/10.1136/bmj.f7332 (Published 09 December 2013) Cite this as: BMJ 2013;347:f7332
  1. Felix Greaves, Harkness fellow1
  1. 1Harvard School of Public Health, Boston, USA
  1. felixgreaves{at}gmail.com

Richards persuasively discusses the power of patient narratives in allowing health systems to learn and improve, highlighting how an independent not-for-profit company, Patient Opinion, does this in the NHS.1

At the same time, Patient Opinion is having to respond to NHS England’s launch of a …

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