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If at first you don’t succeed with IT, keep trying, conference is told

BMJ 2013; 347 doi: https://doi.org/10.1136/bmj.f6911 (Published 18 November 2013) Cite this as: BMJ 2013;347:f6911
  1. Nigel Hawkes
  1. 1London

The NHS will need to transform the way it uses information technology if it is to improve quality and reduce costs, delegates at the King’s Fund annual conference heard on 13 November.

The costly failure of Connecting for Health, which promised much but delivered little, should not discourage a fresh attempt: others have failed equally catastrophically but gone on to deliver successful systems.

Bill Wright, executive medical director of Colorado Permanente (a branch of California-based Kaiser Permanente) which provides healthcare to half a million people in the Rocky Mountain state, said that the success of its electronic health records system had followed a “painful” failure to co-develop such a system with IBM.

And Brent James, chief quality officer of Intermountain Healthcare, which runs 22 hospitals in Utah, said that his organisation had failed twice before achieving success, failures that had cost two vice presidents their jobs—“good men,” he added.

Wright agreed with …

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