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Complaints against the NHS in England reached 3000 a week last year

BMJ 2013; 347 doi: https://doi.org/10.1136/bmj.f5352 (Published 30 August 2013) Cite this as: BMJ 2013;347:f5352
  1. Gareth Iacobucci
  1. 1BMJ

Complaints against NHS hospitals in England rose by 2% last year, with NHS organisations in total receiving more than 3000 written grievances a week, new figures show.

Latest annual figures from the Health and Social Care Information Centre show that there were 162 000 written complaints about NHS organisations in England during 2012-13.1

The majority of these (109 000) were made against NHS hospitals and community health services in England, with 2057 more complaints against hospitals than in 2011-12.

A further 52 700 complaints were recorded …

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