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Staff at NHS regulator are left “broken” by culture of bullying

BMJ 2013; 347 doi: https://doi.org/10.1136/bmj.f4801 (Published 29 July 2013) Cite this as: BMJ 2013;347:f4801
  1. Matthew Limb
  1. 1London

An independent review has heard that staff at England’s health and social care regulator worked in fear at a chaotic organisation where bullying was systemic.

Many employees at the Care Quality Commission said that they were treated badly, suffering ridicule or becoming ill from stress while trying to cope with heavy workloads and performance targets, the review found.1

David Behan, the commission’s chief executive, praised their “honesty and courage” in speaking out and said that it would help the organisation to make the necessary improvements. “The CQC has a zero-tolerance attitude towards bullying and harassment,” he said.

Behan commissioned the review from independent consultancy People Opportunities Limited in December 2012.

The CQC has faced …

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