Letters Are family and friends tests useful?

Family and friends tests may not give us the answers we’re looking for

BMJ 2013; 346 doi: https://doi.org/10.1136/bmj.f3551 (Published 04 June 2013) Cite this as: BMJ 2013;346:f3551
  1. Heather A Peacock, foundation year 2 trainee 1
  1. 1Leeds Teaching Hospitals Trust, Leeds, UK
  1. heatherpeacock{at}doctors.org.uk

Obtaining feedback on performance and possible improvements is crucial, but asking patients in emergency departments or acute medical wards to rate their care isn’t the best way to do it.1 Unwell patients don’t want to fill in tick boxes—some can barely complete their lunch menu.

People with extreme opinions are more …

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