Views & Reviews From the Frontline

The doctor won’t see you now

BMJ 2013; 346 doi: http://dx.doi.org/10.1136/bmj.f2323 (Published 12 April 2013) Cite this as: BMJ 2013;346:f2323
  1. Des Spence, general practitioner, Glasgow
  1. destwo{at}yahoo.co.uk

Time is money, and no more so than in medicine, with the NHS spending £40bn a year on wages.1 So we complain about the 10% of patients who did not attend at hospital clinics, wasting our precious and expensive time. Some doctors even take it as a personal affront. We have policies for these DNAs, and we send out angry letters, talk of fining patients or sometimes of removing them from practice lists, and complain to the newspapers about the …

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