BMA calls for national launch of 111 urgent care hotline to be halted

BMJ 2013; 346 doi: http://dx.doi.org/10.1136/bmj.f2077 (Published 28 March 2013)
Cite this as: BMJ 2013;346:f2077

Get access to this article and all of bmj.com for the next 14 days

Sign up for a 14 day free trial today

Access to the full text of this article requires a subscription or payment. Please log in or subscribe below.

  1. Gareth Iacobucci
  1. 1BMJ

The launch of the government’s new 111 urgent care hotline across England must be delayed until the system is “fully safe for the public,” the BMA has warned, amid growing reports that the service is in chaos ahead of the planned rollout next week.

The BMA’s General Practitioners Committee has reported widespread problems with the new non-emergency telephone line—which has already been “soft launched” in parts of England—including inappropriate delays in treatment, slow response times to calls, and ambulances being called unnecessarily.

The reports have prompted the committee to write to David Nicholson,1 chief executive of NHS England (formerly the NHS Commissioning Board), to urge that the rollout be delayed until concerns about patient safety have been fully dealt with. …

Get access to this article and all of bmj.com for the next 14 days

Sign up for a 14 day free trial today

Access to the full text of this article requires a subscription or payment. Please log in or subscribe below.

Article access

Article access for 1 day

Purchase this article for £20 $30 €32*

The PDF version can be downloaded as your personal record

* Prices do not include VAT

THIS WEEK'S POLL