Letters Mid Staffs inquiry

GPs’ complaints go unheard

BMJ 2013; 346 doi: http://dx.doi.org/10.1136/bmj.f1354 (Published 05 March 2013) Cite this as: BMJ 2013;346:f1354
  1. K Mary Hawking, general practitioner1
  1. 1Kingsbury Court Surgery, Dunstable LU5 4RS, UK
  1. maryhawking{at}tigers.demon.co.uk

Francis criticised local GPs for not raising concerns about Stafford Hospital until asked.1 I’m in a different part of the country, but my experiences are unlikely to be very different. When I have wanted to complain about the care of an individual patient, where should I have gone?

Chief executives and consultants, if they do respond, say they have looked …

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