Watchdog inspects Cornish out of hours service after doctors complain

BMJ 2012; 344 doi: (Published 31 May 2012) Cite this as: BMJ 2012;344:e3814
  1. Jo Carlowe
  1. 1London

England’s health and social services watchdog has confirmed that it carried out an early inspection of the out of hours GP service in Cornwall because of “rumblings of dissatisfaction” from local doctors.

A spokesman for the Care Quality Commission said that the service, which is run by the private company Serco, was “flagged up” at the point of its registration in April to be among the first wave of services inspected.

This was because of “local mood music . . . [and] rumblings of dissatisfaction in Cornwall,” said the regulator.

Among those to have contacted the CQC was Gareth Emrys-Jones, a retired BMA council member and the former chairman of the GP cooperative that used to run the out of hours service for Cornwall as a not for profit company.

Emrys-Jones told the Guardian newspaper that he had been contacted by “a significant …

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