Letters Worst cases of patient care

We all need to listen and learn

BMJ 2011; 343 doi: http://dx.doi.org/10.1136/bmj.d8058 (Published 13 December 2011) Cite this as: BMJ 2011;343:d8058
  1. Jane Cowan, independent medicolegal adviser1
  1. 1Styal, Cheshire SK9 4LA, UK
  1. janecowan{at}jccrc.co.uk

I understand why doctors who are trying to provide safe and high quality care feel demoralised by what seems to be over-reporting of problems and under-reporting of successes, as described by McCartney.1

I have always been a great advocate of the NHS, and, although previously in clinical practice, I have been active for the past 20 years in complaints …

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