Deborah Swinglehurst, Trisha Greenhalgh, Jill Russell, Michelle Myall
Swinglehurst D, Greenhalgh T, Russell J, Myall M.
Receptionist input to quality and safety in repeat prescribing in UK general practice: ethnographic case study
BMJ 2011; 343 :d6788
doi:10.1136/bmj.d6788