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Happier patients will reduce NHS costs and improve care, says NHS Confederation

BMJ 2011; 342 doi: https://doi.org/10.1136/bmj.d32 (Published 06 January 2011) Cite this as: BMJ 2011;342:d32
  1. Helen Mooney
  1. 1London

Ensuring that patients are happy and more engaged with the care they are getting will help NHS organisations reduce costs and improve the quality of the care they provide, concludes a new report.

The report, by the NHS Confederation, the independent membership body for NHS organisations, warns that the importance of the patient’s experience should not be forgotten amid the efforts of NHS organisations to find savings and efficiencies.

It says that “a commitment to making all experiences excellent is still not widespread” in the NHS and that “change is sometimes slow.”

The report adds that this is in part due to the “strong incentives” for hospital boards …

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