Letters Measuring patient satisfaction

Theoretical foundation needed

BMJ 2010; 341 doi: https://doi.org/10.1136/bmj.c6319 (Published 23 November 2010) Cite this as: BMJ 2010;341:c6319
  1. Edwin van Teijlingen, professor1
  1. 1Centre for Midwifery, Maternal and Perinatal Health, School of Health and Social Care, Bournemouth University, Bournemouth BU1 3LT, UK
  1. vanteijlingen{at}bournemouth.ac.uk

Haggerty defines patient satisfaction as “a judgment about whether expectations were met.”1 She qualifies this seemingly one way influence by quoting the Health Technology Assessment review which highlighted that patient satisfaction is influenced …

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