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So Trisha Greenhalgh regards receptionists and presumably other non
clinical GP staff as "low status" [BMJ 19.09.09] . I have just retired as
a GP after 40 years in the NHS. Clinical staff NEVER regarded our
receptionists or indeed other key practice workers as "low status". We
recognised their invaluable contribution as they were usually the first
point of contact for often distressed patients. I find it deeply offensive
that a professor of primary health care can use such language and perhaps
an apology could be made to the appropriate staff
organisation. Receptionists already take the flak from demanding and
occasionally physically aggressive patients encouraged by consumer
organisations; do they now have to take extremely hurtful comments from
academic departments of general practice ?