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NHS could learn from John Lewis about motivating staff, says Nuffield Trust

BMJ 2009; 339 doi: https://doi.org/10.1136/bmj.b2703 (Published 02 July 2009) Cite this as: BMJ 2009;339:b2703
  1. Zosia Kmietowicz
  1. 1London

    Adopting principles from employee owned organisations, such as the major UK retail group the John Lewis Partnership, may help the NHS engage staff and deliver better services, says a report from the Nuffield Trust.

    The trust, which carries out research in healthcare services, looked at the international evidence on the effects of employee ownership on performance, including the operation of four such organisations: the John Lewis Partnership; Kaiser Permanente, a US healthcare provider; Circle, a European private healthcare provider; and Central Surrey Health, a provider of nursing and community healthcare services.

    It found that employee owned companies …

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