Old whines and new battlesBMJ 2008; 337 doi: https://doi.org/10.1136/bmj.a1031 (Published 30 July 2008) Cite this as: BMJ 2008;337:a1031
- Kinesh Patel, junior doctor, London
“I’m sorry, Mr Jones, but would you mind coming into the patient advice and liaison office?” says the nice woman in the spectacles. “You see, the doctor’s complained about you,” she adds in a slightly gentler tone.
“It seems that he’s not happy about what happened yesterday when you told him to eeegghum”—she clears her throat—“off in the middle of the waiting room after he refused to prescribe you sleeping tablets.
“We have a trust policy on this: you have to respond within 14 days. We suggest a …