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Government told to revise guidance on payments for continuing care

BMJ 2007; 334 doi: https://doi.org/10.1136/bmj.39154.575556.DB (Published 15 March 2007) Cite this as: BMJ 2007;334:557
  1. Adrian O'Dowd
  1. London

    The UK government has been found guilty of “maladministration” over rebates paid to elderly and disabled people who have tried to claim back money they spent on continuing care.

    The parliamentary and health service ombudsman, Ann Abraham, has ruled that the Department of Health issued “unclear and inconsistent” guidance to the NHS on this matter and insisted that new guidance be published, which is expected this week.

    A growing number of complaints have been made to the ombudsman's office from people who have made claims for reimbursement retrospectively—as recommended in 2003 …

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