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Business booms at NHS Direct

BMJ 2006; 333 doi: http://dx.doi.org/10.1136/bmj.333.7565.411-a (Published 24 August 2006) Cite this as: BMJ 2006;333:411
  1. Rebecca Coombes
  1. London

    NHS Direct, the nurse led telephone and internet advice service in England and Wales, has released performance figures that show business is booming—despite plans to close call centres and axe nurse adviser posts.

    As a consultation closed last week on proposals to radically shake up the service, figures from NHS Direct show that calls were up 8% in July from the previous month, with advisers handling almost 560 000 health inquiries from the public.

    An NHS Direct spokesman said that the figure has been released to allay fears that reorganisation …

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