A complaint that changed my practice

BMJ 2006; 332 doi: (Published 04 May 2006) Cite this as: BMJ 2006;332:1092
  1. Antonio Munno (, general practitioner
  1. King Street Surgery, Kempston, Bedford

    The family asked to meet me. Their daughter had recovered from meningococcal septicaemia, and they wanted to know why I hadn't diagnosed it when they saw me that morning six weeks ago at the GP surgery. A few hours after I had treated her for an upper respiratory tract infection, her parents noticed a rash on her legs and took her straight to the accident and emergency department, where the seriousness of her condition was recognised.

    The letter of complaint arrived a few weeks after she was discharged: How had I missed the …

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