A salutary lessonBMJ 2006; 332 doi: https://doi.org/10.1136/bmj.332.7549.1076 (Published 04 May 2006) Cite this as: BMJ 2006;332:1076
- Jean P Fisher (email@example.com), GP principal
- Robert Darbishire Practice, Rusholme, Manchester
I had finished examining the little boy, and I thought the consultation was over when the patient's mother began to talk about the doctor whom she had consulted earlier about her abdominal pain. She complained that the doctor had not taken the time to examine her.
I didn't know what to say. According to the General Medical Council, when a patient complains about the care given by another healthcare professional, I have two (delicately balanced) duties: I must not undermine the patient's trust in those treating him or her by making unfounded criticisms of colleagues, but, at the same time, …