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NHS Direct lays out plans to expand into monitoring and social care

BMJ 2005; 331 doi: https://doi.org/10.1136/bmj.331.7527.1228-e (Published 24 November 2005) Cite this as: BMJ 2005;331:1228
  1. Andrew Cole
  1. London

    NHS Direct, the national patients' helpline, spelt out plans last week for a much expanded service that would place it at the heart of the latest healthcare reforms. Speaking at the organisation's conference in London to discuss the forthcoming white paper on out of hospital care, medical director Mike Sadler said that the recent public consultation highlighted people's desire for better access to health care, better information, and improved coordination of services.

    NHS Direct could help achieve all of these objectives. More than two million patients a month were now using its services either on the …

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