Doctors' communication of trust, care, and respect

doi:10.1136/bmj.328.7451.1319

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Authors' reply

Emma Burkitt Wright, senior house officer in medicine,
Christopher Holcombe, consultant surgeon,
Peter Salmon, professor of clinical psychology (psalmon@liverpool.ac.uk)

Royal Liverpool University Hospital, Liverpool L7 8XP
Linda McCartney Centre, Royal Liverpool University Hospital
Department of Clinical Psychology, University of Liverpool, Liverpool L69 3G

EDITOR—Qualitative research is important because it allows patients to express views that may not fit the investigators' or others' preconceptions. We, like some correspondents, were surprised by our findings, so we had to question what we previously thought. Although extensive research and training by some correspondents has greatly improved clinical communication, to imply that we have no more to learn is disturbing. In their different ways, correspondents indicate the need …