Fillers

NHS change management (or how many people it take to change a light bulb)

BMJ 2004; 328 doi: http://dx.doi.org/10.1136/bmj.328.7446.987-a (Published 22 April 2004) Cite this as: BMJ 2004;328:987
  1. Graham Ellis, clinical research fellow
  1. Glasgow Royal Infirmary

    When a fluorescent tube in our office began to flicker irritatingly I was intrigued athow complex the process of change became. In other words, I wanted to find out exactly how many people it takes …

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