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Websites fail to meet needs of disabled people

BMJ 2004; 328 doi: https://doi.org/10.1136/bmj.328.7446.976-b (Published 22 April 2004) Cite this as: BMJ 2004;328:976
  1. Nadeeja Koralage
  1. London

    Online companies that fail to make their websites user friendly for disabled customers may have to pay out over £50 000, says the Disability Rights Commission.

    The Disability Discrimination Act requires all businesses to provide equal physical access to their products and services or face the threat of prosecution—which would entail paying up to £5000 ($9000; €7500) compensation plus legal costs starting at £50 000.

    The commission estimates that websites are missing out on a market of up to 12 million UK adults who cannot use the internet because of physical or other disabilities.

    Disabled people are missing out, says the commission. “A lot of companies …

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