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Poor attitude among staff is undermining NHS successes, says chief executive

BMJ 2004; 328 doi: https://doi.org/10.1136/bmj.328.7440.604-d (Published 11 March 2004) Cite this as: BMJ 2004;328:604
  1. Nadeeja Koralage
  1. London

    Staff members who felt “disengaged” from the achievements of the NHS were this week blamed by its leader for its poor public image.

    Speaking at a conference on leadership in the NHS, the chief executive of the NHS, Nigel Crisp, said, “Part of the answer may indeed be about the media and about how it chooses to comment on the NHS. But a more worrying idea is that perhaps the public has been listening to NHS staff talking about the NHS.”

    He said that despite improvements in service delivery and …

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