News Roundup [abridged Versions Appear In The Paper Journal]

Demand exceeds capacity for NHS Direct

BMJ 2003; 327 doi: https://doi.org/10.1136/bmj.327.7424.1126-d (Published 13 November 2003) Cite this as: BMJ 2003;327:1126
  1. Roger Dobson
  1. Abergavenny

    NHS Direct is now so popular, with one million contacts a month, that some call centres are facing capacity problems.

    According to a report by the health watchdog, the Commission for Health Improvement (CHI), some centres are missing, or close to missing, national targets to answer 90% of telephone calls within 30 seconds and to triage 90% of callers with symptoms within 20 minutes.

    The report, the first independent national assessment of the five year old service, …

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