Letters

Telephone consultation requires appropriate training

BMJ 2003; 327 doi: https://doi.org/10.1136/bmj.327.7405.53 (Published 03 July 2003) Cite this as: BMJ 2003;327:53
  1. Roger Higgs, deputy head of department (roger.higgs@kcl.ac.uk),
  2. Geraldine Blache, independent consultant and counselling psychologist,
  3. Marilyn Peters, department research coordinator,
  4. Ewan Armstrong, independent professional development consultant,
  5. Lynda Jessopp, urgent and emergency care network manager
  1. Department of General Practice and Primary Care, Guy's, King's, and St Thomas's School of Medicine, London SE11 6SP
  2. London SW2 2QS
  3. Lambeth and Southwark Primary Care Trusts, London SE1 7NT

    EDITOR—In their overview of the role of telephone consultation in primary care Car and Sheikh point out the potential for improving access for patients and reducing general practitioners' workload.1 We have two important observations from five years of running telephone consultation skills courses with members of primary care teams.

    Firstly, all health professionals conducting telephone …

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