Ombudsman's ruling on long term care prompts 50% rise in complaintsBMJ 2003; 326 doi: https://doi.org/10.1136/bmj.326.7404.1416-c (Published 26 June 2003) Cite this as: BMJ 2003;326:1416
- Susan Mayor
The number of complaints made against NHS trusts in England increased by 50% in the year to March 2003, warns a report published this week, and the increase was mainly due to complaints about continuing care.
The health service ombudsman's annual report notes that the number of complaints made against NHS bodies in 2002–3 was 3994, a considerable increase on the 2660 complaints of the previous year. The increase was almost entirely due to a large number of new complaints about continuing care, after a ruling by the health service ombudsman that some patients and their families had been wrongly forced to pay for their care. The ruling …