Routine telephone review of asthma : Measurement of quality dimensions causes concern

BMJ 2003; 326 doi: https://doi.org/10.1136/bmj.326.7401.1267-a (Published 05 June 2003) Cite this as: BMJ 2003;326:1267
  1. Thanh Huynh, coordinator (tnhuynh10@yahoo.com),
  2. Catherine Lavars, project officer
  1. Parkdale Community Rehabilitation Centre, Southern Health, Victoria, Australia
  2. Department of Human Services, Melbourne, Victoria, Australia

    EDITOR—The study by Pinnock et al on routine telephone review of asthma can be considered from the perspective of performance on the quality dimensions of appropriateness, accessibility, efficiency, safety, effectiveness, and acceptability.13 This study indicated that, without clinical disadvantage or loss of satisfaction, telephone consultations provided an efficient option …

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