Interviews with patients better than surveys for generating changeBMJ 2003; 326 doi: https://doi.org/10.1136/bmj.326.7390.618/d (Published 22 March 2003) Cite this as: BMJ 2003;326:618
- Chris Mahoney
Intensive interviews with patients and carers generate far more valuable ideas for service change than traditional patient satisfaction surveys, the Coronary Heart Disease Collaborative has claimed.
The collaborative, which has developed its own model for interviews, says that as well as providing ideas for improving services, reading transcripts or playing tapes of the interviews can have a powerful impact on clinical staff.
Dr Mark Dancy, consultant cardiologist at …