Sharing of uncertainty can unnerve patientsBMJ 2002; 325 doi: https://doi.org/10.1136/bmj.325.7376.1319/a (Published 07 December 2002) Cite this as: BMJ 2002;325:1319
- Roger Dobson
“Let's see what happens,” is not a good phrase to use during consultations with patients.
Nor is it conducive to a patient's confidence to remark, “I haven't come across this before,” or to say, “I don't know.”
The phrases have come top of a league of behaviours and words that undermine patients' confidence which are used by GPs during their consultations.
Just a few little words of uncertainty from a GP can dent confidence, and new research concludes that doctors need to …