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Sharing of uncertainty can unnerve patients

BMJ 2002; 325 doi: http://dx.doi.org/10.1136/bmj.325.7376.1319/a (Published 07 December 2002) Cite this as: BMJ 2002;325:1319
  1. Roger Dobson
  1. Abergavenny

    “Let's see what happens,” is not a good phrase to use during consultations with patients.

    Nor is it conducive to a patient's confidence to remark, “I haven't come across this before,” or to say, “I don't know.”

    The phrases have come top of a league of behaviours and words that undermine patients' confidence which are used by GPs during their consultations.

    Just a few little words of uncertainty from a GP can dent confidence, and new research concludes that doctors need to …

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